Incidents are written up within the shift and escalated to your nominated contact — creating the record your insurer, HR process or SAPS docket will later depend on.
A report written three days later is an opinion. A report written within the shift is evidence.
During onboarding we agree what is reported at shift end, what is reported within the hour and what warrants an immediate call — regardless of the time.
Reports are not just an audit trail. Aggregated over a quarter they show where losses actually concentrate, and that is what drives changes to post placement and patrol routes.
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