CONTRACT STANDARD

24-hour control room coordination

Shift check-ins, escalations and reaction coordination run through a 24-hour control room, so a problem on your site is detected by process rather than by chance.

Scheduled check-ins

Officers check in against a schedule. A missed check-in is not left to be noticed — it triggers a call-out sequence immediately.

  • Timed check-ins per post and per shift
  • Automatic escalation when a check-in is missed
  • Central log of every call, escalation and outcome

Coordinating reaction

When armed reaction is required, the control room dispatches accredited third-party partners and relays live site context from the officer on the ground — gate codes, access routes, staff locations.

One record of the night

Control-room logs, checkpoint scans and the officer's occurrence book reconcile into a single account of what happened, which is what makes post-incident review possible at all.

Common questions

Is the control room staffed overnight?
Yes, it operates 24 hours, including weekends and public holidays.
Does the control room monitor our alarms?
Alarm monitoring can be integrated, including through your existing monitoring provider where one is already in place.
REQUEST A QUOTE

Request your free site assessment.

Tell us about your site and we'll come out, assess the real risk and put a costed guarding plan on your desk within one business day. No obligation.

  • Free on-site risk assessment
  • Officer numbers and shift pattern costed line-by-line
  • PSIRA, CIPC, CSD and PSSPF compliance pack included
  • Reply within one business day
URGENT REQUIREMENTS

Need security guards urgently?

Our team can assist with rapid deployment for qualifying security requirements. Call us and we'll confirm availability, grading and costing for your site.